Title:
Available in English:
Performance Improvement Planning in the Public Sector - The Manual (ARLA)
Code:
DEVA/b02/2
Supervisor:
Office of the Minister of State for Administrative Reform – EU
Author:
Martin De Graaf – Hanine Salem
Page Numbers:
149
Summary:
Introduction
Why Performance Improvement
Step 1: Getting Organized for PIP
Step 2: Developing the Mission Statement
Step 3: Defining the Organization’s Key Tasks
Step 4: Determining Key Competence for the Organization
Step 5: Selection of the Unit or Function for Further Analysis and Action Planning
Step 6: Determining Key Tasks and Key Competence at Unit Level
Step 7: Defining the Goals at the Unit Level
Step 8: Selecting Performance Indicators
Step 9: Developing Preliminary Objectives
Step 10: Analyzing Negative and Positive Forces
Step 11: Fine-Tuning Objectives for Performance Improvement
Step 12: Developing the Strategy for Realizing PIP objectives
Step 13: Establishing Agreement and Support
Step 14: Developing the Action Plan
Step 15: Elaboration of Action Plan and Resources
Step 16: Completing the Performance Improvement Plan
Step 17: Presenting the Performance Improvement Plan
Step 18: Implementing the Performance Improvement Plan
Step 19: Arranging for Process Monitoring
Step 20: Evaluation and Follow UP
Year:
2002
Sub-Sector:
Administrative Development