Title:
Business Process Reengineering - Changing the Organization and Organizing the Change
Code:
DEVS/98/3
Supervisor:
Office of the Minister of State for Administrative Reform
Author:
Akram Najjar
Page Numbers:
454
Available at:
OMSAR
Summary:
1. Why Business Process Reengineering Today ?
2. Stages in the Development of Organizational Management
3. Three Cases of Business Process Reengineering
4. What is Business Process Reengineering?
5. What is the Meaning of Business?
6. What is a Process?
7. Principles and Methods of Process Design
8. Analyzing Processes
9. The Business Development Process
10. Ensuring the Match with Strategy
11. Benchmarking
12. Understanding Processes
13. Selecting Processes to Reengineer
14. Modeling the Organization
15. Unified Modeling Language : Use Cases
16. Unified Modeling Language : Class Diagrams
17. Unified Modeling Language :
Sequence and Collaboration Diagrams
18. Unified Modeling Language :
Activity and State Diagrams
19. Appendices :
Enabling Technologies
The BPR Team
Organizing the Change
20. Workshops :
Creative Reengineering Pearls
Fishbone Analysis (Cause and Effect)
Vehicle Registration
Developing Use Cases for OMSAR
Designing a new Claims Processing process in Insurance
Assessment of the Readiness of an Organization |
Year:
1998
Sub-Sector:
Administrative Development